Note: this is a privacy policy template. It must be reviewed by a lawyer before it is published on the site.
Last updated: 6 November 2026.
Kaede Digital ("we", "us") is a digital agency that builds WhatsApp bots, CRM systems, business systems and automation, AI solutions, websites and online stores, and provides social media management and outsourced sales services. Our team works from Tel Aviv (Israel), Lisbon (Portugal), Bangkok (Thailand) and Tokyo (Japan).
This privacy policy explains what information we collect when you visit our website, chat with Kaede (our AI assistant), message us on WhatsApp or contact us in any other way, what we do with it and what your rights are. For any question, write to mail@kaede.digital.
You are not legally required to give us any information, but without contact details we cannot get back to you or provide our services.
Where data protection laws such as the GDPR apply, we rely on your consent, on the steps needed before or under a contract with you, on our legitimate interest in running and improving our business, or on a legal obligation, depending on the purpose.
The details you send through a form are stored in our CRM and reach our team, so whoever is available at that hour can get back to you. We use them to handle your enquiry and manage our relationship with you. By ticking the consent box you confirm that we may contact you about your enquiry.
We use the official WhatsApp Business Platform (Cloud API), operated by Meta. When you message us on WhatsApp, your messages pass through Meta's infrastructure and are also processed under WhatsApp's own terms and privacy policy.
Your contact details, messages and enquiry history are stored in a CRM system that we manage. Access is limited to team members who need it to help you. The system may be hosted by external cloud providers that are bound to keep the data confidential and secure.
Kaede is a digital assistant powered by artificial intelligence (AI). Please note:
We use cookies and similar technologies:
Non essential cookies are only set after you accept them in the cookie banner. You can change your choice at any time, and you can also block or delete cookies in your browser settings.
We do not sell personal information. We only share it where necessary:
Our team works from Israel, Portugal, Thailand and Japan, and some of our providers store data on servers in other countries. Your information may therefore be transferred to, and accessed from, these and other countries. We only transfer data in line with applicable law and with appropriate safeguards in place.
We keep information for as long as it is needed for the purposes described here, or for as long as the law requires. After that we delete it or make it anonymous.
We take reasonable measures to protect your information, including encryption in transit (HTTPS), role based access and careful choice of providers. No system is completely secure, however, so we cannot guarantee absolute protection.
Depending on where you are, including under Israel's Protection of Privacy Law and the EU GDPR, you may have the right to:
To use any of these rights, write to mail@kaede.digital. We may ask you to confirm your identity before we act on your request. If you are not happy with how we handled it, you can complain to the Privacy Protection Authority in Israel or to the data protection authority in your country.
Our website and services are meant for businesses and business owners, not for children. We do not knowingly collect information about children.
We may update this privacy policy from time to time. The latest version will always be on this page, with the date it was last updated.
Questions, requests or comments about privacy? Write to us at mail@kaede.digital.
Kaede is an AI. Please do not share sensitive information. Privacy
