Answers around the clock
AI answers trained on your services, prices, policies and FAQs, so a customer who writes at 2am gets a correct reply, not a 'we'll get back to you'.
Our flagship product
Answer every message instantly, qualify leads, book appointments and send payment links inside WhatsApp, with a real person stepping in whenever it matters.
Midnight message? I've got it. You go to sleep.
Customers write when it suits them: late at night, in the middle of your busiest hour, on a Sunday morning. Every message that sits unanswered is a lead that may book with whoever replies first. And the people who answer by hand spend their day typing the same replies to the same questions.
The same questions about prices, opening hours and availability, answered by hand all day
Leads that go cold overnight or over the weekend because nobody was there to reply
Chats spread across personal phones, with no record in the CRM and no way to follow up
We build your bot on the official WhatsApp Business Platform, so it runs on your business number and follows Meta's rules. It answers from your own information, asks the questions your best salesperson would ask, books straight into your calendar and logs every conversation in your CRM. When a customer needs a person, the chat moves to your team with the full history, so nobody has to repeat themselves. You get faster replies, fewer missed leads and a team that spends its time on the conversations that really need a human.
WhatsApp bots
AI answers trained on your services, prices, policies and FAQs, so a customer who writes at 2am gets a correct reply, not a 'we'll get back to you'.
The bot asks about needs, budget, timing and location, then sends ready to call leads to the right person with a short summary.
Customers pick a free slot from your live calendar without leaving WhatsApp. Confirmations, rescheduling and cancellations happen in the same conversation.
Show products from your catalog, share live order status and send a payment link from the provider you already use, so a question can turn into a paid order in one conversation.
Automatic reminders before appointments, gentle nudges about open quotes and unpaid invoices, all sent with WhatsApp approved message templates.
Send launches, promotions and updates only to customers who agreed to hear from you, segmented by what they bought or asked about.
When a question is sensitive, complex or simply needs a person, the bot passes the chat to your team with the whole conversation and a summary attached.
Every contact, chat, booking and deal stage syncs to your CRM, so sales and service see the same picture. If you don't have a CRM yet, we can build one.
How it works
Four panels, like a yonkoma comic: setup, build, twist and payoff.
We look at the questions you get every day, how you book and sell today, and which tools the bot needs to talk to.
We map the flows, write the messages in your brand voice and decide exactly when a human steps in. You approve every flow before we build it.
We set up your number on the official WhatsApp Business Platform, connect the bot to your CRM, calendar or store, and test real scenarios with your team.
We go live, read real conversations and keep refining answers and flows based on what customers actually ask.
Examples
A patient in Lisbon messages a dental clinic at 10pm asking for a cleaning next week. The bot offers open slots from the clinic's calendar, books the visit, sends a reminder the day before and lets the patient reschedule with one tap.
A buyer in Dubai replies on WhatsApp to an ad for a new apartment. The bot asks about budget, area and move in date, sends matching listings, books a viewing and flags the lead as hot for the agent on duty.
A shopper in Berlin asks where their order is and gets the live tracking status right away, without opening a support ticket. Shoppers who opted in also get a friendly reminder when they leave items in their cart, with a link straight back to checkout.
A tourist in Bangkok asks for a table on Friday night and wants to see the menu in English. The bot shares the menu, takes the booking and sends a location pin, while requests for private events go straight to the manager.
A homeowner in Toronto sends a photo of a leaking pipe early in the morning. The bot collects the address, the urgency and more photos, opens a job in the CRM and alerts the technician on call.
Kaede
WhatsApp bots are the core of what we do, not a side service. We know the platform's rules, templates and limits, and we design flows that keep your number in good standing.
Your bot doesn't work alone. We connect it to your website, ads, CRM and, if you want, our outsourced sales center, so every chat moves the customer one step forward.
Our team works from Tel Aviv, Lisbon, Bangkok and Tokyo. While one city sleeps another is at work, so when you need a change or have a question about your bot, someone is awake.
A WhatsApp bot for business is software connected to your business number through the official WhatsApp Business Platform. When a customer sends a message, the bot reads it, works out what the customer needs and replies with a ready answer, a set of buttons, a free booking slot or a question of its own. Behind the scenes it talks to your other tools: the calendar, the CRM, the online store and the payment provider.
For the customer it feels like a normal WhatsApp chat. For you it is a front desk that never closes, writes everything down and passes the right conversations to the right people.
Many small businesses start with the WhatsApp Business app. It is a good first step, with a business profile, a catalog and a few automated WhatsApp replies such as a greeting and an away message. It starts to struggle when several people need to answer, when you want real automation, or when chats need to reach a CRM.
The WhatsApp Business Platform, often called the WhatsApp Business API, is built for that next stage. It supports a shared team inbox, automated flows, AI answers, approved message templates and integrations with any system that has an API. That is what we build on.
Opening hours, delivery areas, return policies, warranty questions, parking, what to bring to the first appointment. The bot answers from information you approve, and the answers stay consistent no matter who is on shift.
Instead of a generic 'thanks, we'll call you', the bot asks the questions that tell you whether a lead is ready: what they need, when, where and roughly what budget. Qualified leads go to a salesperson with a summary. Early stage leads get useful information now and a follow-up later.
Clinics, salons, studios, consultants and repair services can let customers book, move or cancel appointments inside the chat. Reminders before the appointment help cut no-shows, and a short message after the visit can ask for a review or offer the next booking.
Online stores can share order status, answer product questions from the catalog, send payment links and, for customers who opted in, bring back abandoned carts with a friendly reminder.
WhatsApp is strict, and that is a good thing: it keeps the channel personal. For a limited window after a customer writes to you, your team and your bot can reply freely. Messages you start outside that window, such as reminders and promotions, need templates approved by Meta and the customer's permission. We prepare the templates, handle the approvals and build opt-in into your flows.
WhatsApp watches how people react to your messages. If many recipients block or report a number, its reach can be limited. Relevant, expected messages keep your number healthy, which is why we plan campaigns around segments, not mass blasts.
Rule based flows with buttons are fast, predictable and ideal for bookings or order lookups. AI shines when customers write in their own words, ask unusual questions or switch languages halfway through. The best WhatsApp chatbots combine the two: buttons for the paths you want customers to follow, AI for everything in between, and clear limits on what the AI may answer. Anything outside those limits goes to a person, with the context attached.
A bot that is not connected to anything just moves the chaos to a new screen. We plug it into your CRM, so every lead has a history. We connect it to your website and ads, so people who tap 'Message us' land in the right flow. And if you want extra hands, it can feed our outsourced sales center, where real people follow up on the leads the bot qualified. That is how one WhatsApp number becomes part of the path from the first click to the closed deal.
Conversations with customers can be sensitive, especially for clinics, law firms and financial services. We collect only what each flow needs, limit who on your team can see what, and set up storage and consent with privacy rules such as GDPR in mind. The customer data stays yours.
The best first bot is usually small. Start with the conversations you have most often, which for many businesses means answering common questions and booking appointments. Once that runs smoothly, add lead qualification, payments, reminders and campaigns step by step, guided by what real customers ask.
It answers customer messages automatically on your business WhatsApp number, day and night. Depending on your needs it can answer questions, qualify leads, book appointments, share order status, send payment links and reminders, and pass the chat to a person when needed. Every conversation can be saved to your CRM.
Yes, always. You can take just a WhatsApp bot and nothing else. If you want to connect more pieces later, everything is built to plug in easily. The simplest way to start is a short consultation call on WhatsApp: tell us what your business needs and we will tell you honestly what is worth doing and what is not.
Book a consultation on WhatsApp
Yes. We build on the official WhatsApp Business Platform (Cloud API) from Meta. Unofficial tools that automate the regular WhatsApp app break WhatsApp's terms and can get a number blocked, so we don't use them.
In many cases, yes. A number that already runs on the WhatsApp Business app can usually be moved to the platform, and in some countries it can stay connected to the app at the same time. We check the options for your number and country before we start, so there are no surprises.
They can ask for a person at any point, and the bot also hands over on its own when a question is outside what it should answer. Your team sees the whole conversation and a short summary, in a shared inbox or inside your CRM. You decide the rules: by topic, by type of customer or by working hours.
Yes. Simple flows can use buttons and menus, and AI lets the bot understand messages written in the customer's own words, typos and slang included. It can reply in the customer's language, which helps businesses that serve tourists or customers in several countries. It only answers from information you approve.
Yes, to customers who agreed to receive messages from you. Marketing messages use templates that Meta reviews in advance, and we help you write them and segment your list so people get offers that matter to them. Messaging people who never opted in hurts your number's quality rating, so we build opt-in into every flow.
Meta charges businesses for certain types of messages, and the rates depend on the country and the category of message. Replies to customers who write to you first are treated differently from marketing messages you start. We explain how it works for your markets before launch, so you can plan with no surprises.
That is the whole point. We connect the bot to your CRM, booking calendar, online store, payment provider or internal systems, so the chat can check availability, look up orders and update records. If you don't have a CRM yet, we can build one around your sales process.
It depends on how much the bot needs to do and how many systems it connects to. A focused first version, such as answering common questions and booking appointments, goes live much faster than a full sales and service flow. We agree on scope and a timeline with you before we start, and we can launch in stages so you see value early.
From the journal
WhatsApp botsThe free WhatsApp Business app and the WhatsApp Business API sound alike but work very differently. Here is a clear comparison and a simple way to decide which one your business needs.
WhatsApp botsYour customers already message you on WhatsApp. This guide explains what a bot can handle, which rules apply on the official platform and how to launch one people actually like using.
Related services
WhatsApp bots
Tell us what your customers ask most and where leads slip through. We'll show you what a WhatsApp bot could handle for your business, and what should stay with your team.
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